Questions in the bag?

Choose a Booze Bag in the online shop, add it to your cart and complete the checkout steps. Review your billing, delivery and payment details before submitting the order.

You can currently pay with Stripe, Klarna, Apple Pay, Google Pay, Visa, Mastercard or direct bank transfer. The options available to you are shown at checkout and may depend on your device or payment provider.

Check that your payment details are correct and that your card has not expired. If the payment is still declined, contact your bank or payment provider first; Booze Bag cannot process the order until payment is authorised.

Your order is accepted when Booze Bag sends an order confirmation by email. That message includes your order number and the main purchase details.

Check the inbox and spam folder for the email address used at checkout. If it has not arrived, email support@boozebag.com with your name and checkout email.

Contact support@boozebag.com as soon as you notice an error. Include your order number and the correct details; changes cannot be guaranteed once the order is being processed.

Enter a valid discount code during checkout. Unless the offer says otherwise, only one promotional code can be used per order and it cannot be added after checkout is complete.

Email support@boozebag.com with your order number and the billing details you need on the invoice. We normally reply within one business day.

Orders are normally processed within 1–2 business days after payment is received. Orders placed on weekends or Danish public holidays are processed on the next available business day.

Delivery within Denmark is estimated at 1–3 business days after dispatch. This is an estimate rather than a guaranteed delivery date.

Your shipping cost is shown clearly at checkout before you pay. It depends on the available delivery option and the final order value.

Booze Bag currently ships within Denmark only. Any future expansion to other countries will be announced on the website.

Weekend delivery depends on the carrier and service shown at checkout. Booze Bag processes weekend and Danish public-holiday orders on the next available business day.

Check the carrier’s tracking first. If the order is still missing 10 business days after dispatch and tracking cannot locate it, email support@boozebag.com so Booze Bag can investigate with the carrier.

Contact support@boozebag.com immediately with your order number and correct address. Booze Bag will try to update it before dispatch, but a change cannot be guaranteed once shipping has started.

The carrier may take your parcel to a collection point, leave collection instructions or follow the delivery process for your chosen service. Check the carrier message and collect the parcel within its stated collection period.

Open the shipping confirmation email and use the Track & Trace link or number supplied by the carrier. Tracking is available when the selected carrier supports it.

You will receive the shipping confirmation after your order has been dispatched. Where supported, that email includes the carrier’s tracking link or Track & Trace number.

Tracking may take a little time to activate after dispatch. Try the link again later or enter the tracking number directly on the carrier’s website; contact support@boozebag.com if it still fails.

Carrier tracking does not always update immediately after dispatch or between scans. Keep checking the link, and contact support if the parcel is significantly delayed.

Check the delivery note, safe places, neighbours and any nearby collection point first. Then contact the carrier; if the parcel is still missing, email support@boozebag.com with your order and tracking numbers.

Email support@boozebag.com immediately with your order number and correct address. An update may be possible before dispatch, but cannot be guaranteed once the parcel is in the carrier’s network.

Use Report a problem on the Support page and include your order number, a description and clear photos. Wait for return instructions before sending anything back.

Report it through the Support page with your order number and photos of the item and shipping label. Booze Bag will review the order and arrange an appropriate solution.

Use Report a problem and list exactly what is missing. Add a photo of everything received and the shipping label so the order can be checked quickly.

Include a clear photo of the issue, the full product, the outer and inner packaging, and the shipping label where relevant. Keep the packaging until Booze Bag has reviewed your report.

Booze Bag normally replies within one business day. Complete reports with an order number and clear photos are usually easier to assess quickly.

Booze Bag will assess the issue and offer an appropriate solution. Depending on the circumstances and product availability, this may be a replacement, repair, missing component, full refund or another agreed solution.

If the parcel is visibly damaged, refuse delivery where possible and ask the carrier to return it. If you have already accepted it, photograph the parcel, product and shipping label, then report the problem immediately.

Go to the Support page and select Report a problem to open the report pop-up. Add your order number, email, photos and a short description; you can also email support@boozebag.com.

Contact Booze Bag through the Support page before sending anything back. Include your order number, name and the product you want to return; you will then receive return instructions.

Notify Booze Bag within 14 calendar days, starting the day after delivery. After notifying us, you have a further 14 calendar days to send the goods back.

You are responsible for the direct return shipping cost when you change your mind, unless the law requires otherwise. If Booze Bag confirms a damaged, defective or incorrect item, reasonable return costs are covered where a return is required.

Handle the product only as needed to inspect it. Where possible, return it securely packed with the original packaging, labels, accessories and components; excessive use or return damage may reduce the refund where legally permitted.

Contact support@boozebag.com as soon as possible. Cancellation may be possible before dispatch, but once processing or shipping has started you may need to use the return process instead.

Email support immediately with your order number and requested change. Booze Bag will try to help before processing starts, but changes cannot be guaranteed.

Approved refunds are processed to the original payment method within five business days after the returned product is received and inspected. Your bank or payment provider may need extra time to show the amount.

Booze Bag does not currently offer direct exchanges. Return the original product under the return policy and place a new order; if Booze Bag sent the wrong or a damaged item, support will arrange an appropriate solution.

Your statutory consumer rights apply. For any additional commercial warranty terms, check the official warranty information available at the time of purchase or email support@boozebag.com.

The current official terms do not list a separate commercial warranty period. Please check any warranty information supplied with your purchase or contact support@boozebag.com for the terms that apply to your order.

Report any suspected manufacturing defect so Booze Bag can assess it. Confirmed defects, transport damage and order errors are handled with an appropriate solution under the applicable policy and your consumer rights.

Coverage depends on the official terms for your purchase. Natural variations in colour, texture, pattern placement and finishing are part of a handmade product and are not automatically defects; accidental damage, alterations and normal wear are assessed separately.

Use Report a problem on the Support page. Include your order number, a clear description and photos of the product and issue; Booze Bag normally replies within one business day.

Include your order number or order confirmation so Booze Bag can identify the purchase. If you no longer have it, contact support with the name and email used at checkout.

Booze Bag will explain the appropriate solution for your case. Depending on the issue and product availability, that may include repair, replacement, missing components, a refund or another agreed resolution.

Normal wear and tear is not automatically a manufacturing defect. Send photos through the Support page if you are unsure; Booze Bag will assess the product and explain which terms and consumer rights apply.