Shipping Policy

1. Our Shipping Promise

At Booze Bag, every order is prepared with the same care and attention that goes into creating our products.

Before your order leaves us, each item is carefully inspected, securely packaged and prepared for shipment to help ensure it arrives safely and in excellent condition.

We understand that receiving your order is an important part of your shopping experience. That’s why we aim to process every order as quickly, carefully and professionally as possible.

2. Shipping Destinations

At this time, Booze Bag ships within Denmark only.

We are continuously working to expand our delivery options and hope to offer shipping to additional European countries in the future.

Any expansion of our shipping destinations will be announced on our website.

3. Product Availability

Many Booze Bag products are handcrafted and available in very limited quantities.

In most cases, only one of each product is available for purchase.

If a product is displayed as available on our website, it is generally in stock and ready for dispatch.

Once a unique product has been sold, it may no longer be available unless a similar item is created in the future.

Although we make every effort to maintain accurate inventory levels, exceptional circumstances may occasionally result in a product becoming unavailable after an order has been placed.

If this happens, we will contact you as soon as possible and offer you the choice of:

• a full refund

waiting for a suitable replacement (if available); or

another mutually agreed solution.

4. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed during weekends or Danish public holidays will be processed on the next available business day.

During periods of exceptionally high demand, seasonal campaigns or circumstances beyond our reasonable control, order processing may take slightly longer.

If a significant delay occurs, we will inform you as soon as reasonably possible.

5. Shipping Methods

Booze Bag works with carefully selected logistics partners to provide reliable delivery throughout Denmark.

Depending on your location and the shipping option selected during checkout, your order may be delivered by one of the following carriers:

• DAO
• GLS
• PostNord
• Bring
• DHL

The available shipping methods shown during checkout may vary depending on your delivery address and the services offered by the selected carrier.

We reserve the right to use an equivalent shipping service where necessary to ensure timely and reliable delivery.

6. Shipping Costs

Shipping costs are clearly displayed during the checkout process before you complete your purchase.

Standard Shipping

A fixed shipping fee applies to orders below the free shipping threshold.

Free Shipping

Booze Bag offers free standard shipping on orders of DKK 499 or more delivered within Denmark.

The free shipping threshold is calculated based on the final order value after any discounts or promotional codes have been applied.

Booze Bag reserves the right to change shipping rates or the free shipping threshold in the future. Any changes will only apply to orders placed after the revised shipping information has been published on our website.

7. Estimated Delivery Times

Once your order has been dispatched, the estimated delivery time within Denmark is:

1–3 business days after dispatch

Please note that these delivery times are estimates and should not be interpreted as guaranteed delivery dates.

Delivery times may vary due to circumstances outside the control of Booze Bag or the selected shipping carrier.

Examples include:

• severe weather conditions
• traffic disruptions
• public holidays
• operational delays within the carrier’s network
• force majeure events.

Where possible, we will keep you informed of any significant delivery delays.

8. Track & Trace

Once your order has been dispatched, you will receive a shipping confirmation by email.

Where supported by the selected carrier, this email will include a Track & Trace number that allows you to monitor the progress of your shipment.

Track & Trace information is provided directly by the shipping carrier and may not update immediately after dispatch.

If you experience any unexpected issues with tracking information, please contact our customer support team.

9. Delivery Attempts

Our shipping partners may use different delivery methods depending on the selected service.

If you are not available to receive your parcel at the time of delivery, the carrier may:

• deliver the parcel to a designated collection point

leave a delivery notification with collection instructions; or

follow their standard delivery procedures applicable to your chosen shipping service.

The exact delivery process may vary between carriers.

Once your parcel has been delivered to a collection point, it is your responsibility to collect it within the collection period specified by the carrier.

Parcels that are not collected within the carrier’s collection period may be returned to Booze Bag.

If an uncollected parcel is returned to us, we will contact you to discuss the available options. Additional shipping charges may apply if you request the order to be shipped again.

10. Delivery Delays

Although we work closely with reliable shipping partners, delivery delays may occasionally occur.

Examples include, but are not limited to:

• severe weather conditions
• heavy traffic or transportation disruptions
• public holidays
• customs or government inspections (where applicable)
• operational issues within the carrier’s network
• technical system failures
• force majeure events.

Estimated delivery times are provided for guidance only and should not be interpreted as guaranteed delivery dates.

If your shipment is significantly delayed, Booze Bag will make every reasonable effort to assist you in determining the status of your delivery.

11. Lost Parcels

If your order has not been delivered within 10 business days after dispatch and the shipment cannot be located through the available Track & Trace information, please contact our customer support team.

Once notified, Booze Bag will initiate an investigation with the shipping carrier.

During the investigation, we may ask you to provide additional information to help locate the shipment.

Most investigations are completed within a reasonable period, depending on the carrier involved.

If the parcel is officially confirmed as lost by the shipping carrier, Booze Bag will offer an appropriate solution, which may include:

• shipment of a replacement product (where available)

a full refund; or

another mutually agreed resolution.

12. Damaged Parcels

We carefully package every order to minimise the risk of damage during transport.

If your parcel appears visibly damaged upon delivery, we strongly recommend that you:

refuse delivery where possible; and

ask the carrier to return the parcel to the sender.

Afterwards, please contact Booze Bag as soon as possible through our Support page:

https://booze-bag.dk/support

If you have already accepted delivery before noticing the damage, please contact us immediately and include:

• your order number
• photographs of the damaged parcel
• photographs of the product(s)
• photographs of the shipping label where possible.

This information allows us to investigate the matter quickly and work with the carrier to resolve the issue.

13. Incorrect Delivery Information

Please ensure that your delivery address is complete and accurate before placing your order.

Booze Bag cannot be held responsible for delays, failed deliveries or additional costs resulting from:

• incorrect delivery addresses
• incomplete addresses
• incorrect postal codes
• incorrect recipient information provided during checkout.

If you notice an error in your delivery information immediately after placing your order, please contact us as soon as possible.

While we will do our best to update your information before dispatch, we cannot guarantee that changes can be made once an order has entered the shipping process.

14. Partial Shipments

Booze Bag aims to dispatch each order as one complete shipment.

Because many of our products are unique and available in limited quantities, partial shipments are generally not offered.

In exceptional circumstances, where a partial shipment would clearly be in the customer’s best interest, Booze Bag may choose to split an order into multiple deliveries at no additional shipping cost to the customer.

If this occurs, we will inform you in advance whenever reasonably possible.

15. Contact Details

If you have any questions regarding your shipment or require assistance with a delivery, we are always happy to help.

Booze Bag

Ammendrup Park 91

3200 Helsinge

Capital Region of Denmark

Denmark

Email: info@booze-bag.dk

Telephone: +45 42 46 88 39

Support: https://booze-bag.dk/support

We aim to respond to all shipping-related enquiries promptly and keep you informed throughout the delivery process whenever assistance is required.

16. Changes to This Policy

Shipping services, delivery partners, legislation and our business operations may change over time.

For this reason, Booze Bag reserves the right to amend or update this Shipping Policy whenever necessary.

Whenever material changes are made, the revised version will be published on our website.

At the beginning of this document you will always find:

• the current version number
• the date of the latest revision
• the effective date of the policy.

The version published on our website at the time your order is placed will generally apply to that order unless mandatory legislation requires otherwise.

We encourage you to review this Shipping Policy periodically to stay informed of any updates.

17. Final Statement

Every Booze Bag order represents more than just a shipment—it represents the care, creativity and craftsmanship that define our brand.

From the moment you place your order until it arrives at your door, we are committed to making the delivery experience as smooth, reliable and transparent as possible.

Should you ever have questions about your shipment, encounter an unexpected delay or require assistance, our customer support team is ready to help.

Thank you for choosing Booze Bag. We truly appreciate your trust and look forward to delivering something special to you.