Terms & Conditions

1. Introduction

Welcome to Booze Bag.

These Terms & Conditions govern your access to and use of the Booze Bag website, as well as every purchase made through our online store.

Our goal is to provide a secure, transparent and enjoyable shopping experience while clearly explaining the rights and responsibilities of both Booze Bag and our customers.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or place an order.

2. Definitions

For the purposes of these Terms & Conditions, the following definitions apply.

"Booze Bag"

"Booze Bag", "we", "our" and "us" refer to the sole proprietorship operating under the name Booze Bag.

Business Address

Ammendrup Park 91

3200 Helsinge

Capital Region of Denmark

Denmark

Business Registration

A CVR number will be published once applicable.

"Customer"

Any individual or legal entity purchasing products through the Booze Bag website.

"Consumer"

A natural person acting for purposes outside their trade, business, craft or profession, as defined under applicable consumer protection legislation.

"Website"

The official Booze Bag website and online store, including all associated webpages, services and digital content.

"Product"

Any physical or digital item offered for sale through the Booze Bag website.

This includes, where applicable:

• handmade products
• accessories
• digital gift cards
• future product collections.

"Order"

A request submitted by a Customer to purchase one or more Products through the Booze Bag website.

"Agreement"

The legally binding sales agreement concluded between Booze Bag and the Customer after an Order has been accepted.

"Business Day"

Any day excluding Saturdays, Sundays and official public holidays observed in Denmark.

"Force Majeure"

An event beyond the reasonable control of Booze Bag that prevents or delays the fulfilment of contractual obligations.

Examples include natural disasters, strikes, war, pandemics, government actions, transport disruptions and major technical failures.

"Personal Data"

Any information relating to an identified or identifiable natural person as defined in the General Data Protection Regulation (GDPR).

The processing of Personal Data is governed by our Privacy Policy.

3. Scope

These Terms & Conditions apply to:

• every visitor to the Booze Bag website
• every Customer placing an Order
• every Agreement concluded through our online store.

These Terms should be read together with our:

• Privacy Policy
• Cookie Policy
• Shipping Policy
• Returns & Refund Policy
• Payment Policy.

Together, these documents form the Booze Bag Legal Documentation Suite.

Where mandatory consumer protection legislation grants rights that differ from these Terms, the applicable legislation shall prevail.

4. Eligibility

To place an Order through the Booze Bag website, you must either:

• be at least 18 years of age; or
• have the permission of a parent or legal guardian.

By placing an Order, you confirm that you satisfy one of these requirements.

Booze Bag reserves the right to refuse or cancel an Order if we reasonably believe these requirements have not been met.

5. Acceptance of these Terms

By accessing the Booze Bag website, creating a customer account or placing an Order, you acknowledge that you have read, understood and accepted these Terms & Conditions.

These Terms apply to all Orders unless otherwise agreed in writing.

No amendment or waiver of these Terms shall be valid unless confirmed in writing by Booze Bag.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms do not limit or exclude any mandatory rights granted to consumers under Danish law or applicable European Union consumer protection legislation.

6. Products

Booze Bag specialises in carefully selected and handcrafted products designed to make every gift feel personal and memorable.

We strive to ensure that all product descriptions, photographs, specifications and pricing published on our website are accurate and up to date.

However, product images are intended for illustrative purposes only.

Although we make every reasonable effort to display colours, textures and materials as accurately as possible, actual products may vary slightly due to:

• differences in screen settings and device displays
• lighting conditions during photography
• the handcrafted nature of our products
• natural characteristics of the materials used.

Such variations do not constitute manufacturing defects.

Product dimensions, weights and specifications should be regarded as approximate unless expressly stated otherwise.

Booze Bag reserves the right to improve, modify or discontinue products at any time without prior notice.

Such changes will not affect orders that have already been accepted, unless required by law or agreed with the Customer.

7. Product Availability

Many Booze Bag products are produced or selected in very limited quantities.

In most cases, only one unit of a particular product is available for purchase.

Products displayed as "In Stock" are generally available for immediate dispatch.

Despite our efforts to maintain accurate inventory information, exceptional situations may occur where:

• two customers complete checkout almost simultaneously
• technical synchronisation delays occur
• inventory errors are discovered
• products become unavailable due to unforeseen circumstances.

If a product becomes unavailable after an Order has been placed, Booze Bag will contact the Customer as soon as reasonably possible.

The Customer will then be offered one of the following options:

• cancellation of the affected Order with a full refund
• waiting for a comparable replacement product, where available
• another mutually agreed solution.

Booze Bag shall not be liable for the unavailability of unique or discontinued products beyond the remedies described above.

8. Handmade Products

Many Booze Bag products are individually handmade or finished by hand.

For this reason, every product possesses its own unique character.

Minor variations may naturally occur in:

• colour
• stitching
• texture
• pattern placement
• dimensions
• finishing details.

These variations are an inherent characteristic of handcrafted products and should not be regarded as defects or faults.

Indeed, they contribute to the individuality and authenticity of every Booze Bag creation.

Customers acknowledge that purchasing handmade products means accepting these natural variations as part of the craftsmanship.

9. Placing an Order

Orders can be placed through the official Booze Bag online store.

To complete an Order, Customers are required to provide accurate and complete information, including:

• billing information
• delivery address
• contact details
• selected payment method.

Before submitting an Order, Customers have the opportunity to review all information entered and correct any errors.

Submitting an Order does not automatically create a legally binding sales agreement.

An Order constitutes an offer by the Customer to purchase the selected Products under these Terms & Conditions.

The Agreement is formed only after Booze Bag has accepted the Order in accordance with Section 10.

10. Order Acceptance

An Order is considered accepted only when Booze Bag sends an Order Confirmation by email.

Prior to acceptance, Booze Bag reserves the right to refuse or cancel an Order for legitimate reasons, including but not limited to:

• Product unavailability
• obvious pricing errors
• payment failure
• suspected fraud
• incomplete or inaccurate customer information
• suspected abuse of the website
• legal or regulatory restrictions
• force majeure events.

Where an Order is cancelled after payment has already been received, Booze Bag will issue a full refund using the original payment method as soon as reasonably practicable.

Order Confirmation

Following successful acceptance of an Order, the Customer will receive an Order Confirmation containing, where applicable:

• Order number
• purchased Products
• purchase price
• shipping costs
• selected shipping method
• payment method
• billing information.

Customers are encouraged to review the Order Confirmation carefully and notify Booze Bag immediately if any information appears incorrect.

Order Cancellation by the Customer

Customers may cancel an Order before it has entered the dispatch process by contacting Booze Bag as soon as possible.

Once an Order has entered processing or has been dispatched, cancellation may no longer be possible.

In such cases, the Customer may instead exercise their statutory right of withdrawal in accordance with our Returns & Refund Policy, where applicable.

Order Cancellation by Booze Bag

Booze Bag reserves the right to cancel an Order before dispatch where reasonably necessary.

Examples include:

• stock discrepancies
• payment verification issues
• suspected fraudulent activity
• technical errors affecting the Order
• compliance with legal obligations
• force majeure.

Where Booze Bag cancels an Order, any payment already received will be refunded in full.

The Customer will be informed promptly of the reason for the cancellation where reasonably possible.

Customer Responsibility

Customers are responsible for ensuring that all information provided during checkout is accurate and complete.

This includes:

• name
• billing address
• delivery address
• email address
• telephone number.

Booze Bag cannot be held responsible for delays, failed deliveries or additional costs arising from incorrect or incomplete information supplied by the Customer.

Electronic Communication

By placing an Order, the Customer agrees that Booze Bag may communicate electronically regarding matters relating to the Order.

This includes:

• Order confirmations
• payment confirmations
• shipping notifications
• customer support communications
• refund confirmations
• other service-related messages.

These communications are considered an essential part of fulfilling the Agreement and do not constitute marketing communications.

Good Faith

Booze Bag is committed to conducting business honestly, fairly and transparently.

We ask our Customers to use our website and services in the same spirit.

We believe that open communication and mutual respect are the foundation of a positive shopping experience for everyone.

11. Prices

All prices displayed on the Booze Bag website are shown in Danish Kroner (DKK) unless otherwise stated.

Should Booze Bag introduce additional currencies in the future, the selected currency will be clearly displayed throughout the shopping and checkout process.

We make every reasonable effort to ensure that all prices published on our website are accurate and up to date.

However, despite careful maintenance, pricing errors may occasionally occur due to:

• technical malfunctions
• system synchronisation delays
• human error
• software or configuration issues.

Where an obvious pricing error has occurred, Booze Bag reserves the right to correct the error or cancel the affected Order in accordance with applicable consumer protection legislation.

Customers will never be charged a higher price than the price confirmed during checkout unless expressly agreed beforehand.

Price Changes

Booze Bag reserves the right to change product prices at any time without prior notice.

Price changes do not affect Orders that have already been accepted through an Order Confirmation.

Promotional Pricing

From time to time, Booze Bag may offer:

• promotional discounts
• seasonal campaigns
• introductory offers
• limited-time pricing.

Unless otherwise stated:

• promotions are valid only during the advertised period
• promotions cannot be applied retroactively
• promotions cannot be combined unless explicitly permitted.

12. Value Added Tax (VAT)

Unless expressly stated otherwise, all prices displayed on the Booze Bag website include Danish Value Added Tax (VAT) at the applicable statutory rate.

Shipping charges, where applicable, are displayed separately during checkout before the Customer completes the purchase.

Should VAT legislation change, Booze Bag reserves the right to adjust prices accordingly.

Any such adjustment will apply only to future Orders.

13. Payment Methods

Booze Bag currently accepts the following payment methods:

• Stripe
• Klarna
• Apple Pay
• Google Pay
• Visa
• Mastercard
• Direct Bank Transfer

The payment options available during checkout may vary depending on:

• the Customer's location
• device or browser compatibility
• payment provider availability
• security verification requirements.

Booze Bag reserves the right to add, remove or temporarily suspend payment methods where necessary for operational, technical or security reasons.

Payment Currency

Payments are currently processed in Danish Kroner (DKK).

If additional currencies become available in the future, the applicable currency will be displayed during checkout.

Where a payment is made using a different currency, exchange rates and conversion fees are determined solely by the Customer's financial institution or payment provider.

Booze Bag is not responsible for currency conversion charges imposed by third parties.

14. Payment Processing

Full payment must be successfully authorised or received before an Order can be prepared for dispatch.

Following successful payment, Customers will receive an Order Confirmation by email.

Orders remain pending until payment has been successfully processed.

If payment cannot be completed, Booze Bag reserves the right to suspend or cancel the Order.

Payment Security

Booze Bag works exclusively with trusted payment service providers that use industry-standard security measures.

Sensitive payment information is processed directly by the selected payment provider.

Booze Bag never stores:

• complete credit card numbers
• CVV/CVC security codes
• banking passwords
• authentication credentials
• other sensitive payment information.

Where supported, payment providers may use additional security technologies such as:

• 3D Secure
• Strong Customer Authentication (SCA)
• fraud monitoring
• transaction verification.

Payment Authorisation

Depending on the selected payment method, payment may first be authorised before funds are captured.

An authorisation reserves the purchase amount but does not necessarily transfer funds immediately.

The timing of fund capture depends on:

• the selected payment method
• the payment provider
• banking procedures
• applicable regulations.

These processes are managed by the relevant payment provider and remain outside the direct control of Booze Bag.

Payment Failure

If payment cannot be successfully completed, the Customer should verify the information provided and, where appropriate, contact their payment provider or financial institution.

Examples of payment failures include:

• insufficient funds
• expired payment cards
• incorrect payment details
• security restrictions
• banking interruptions
• declined transactions.

Booze Bag cannot be held responsible for payment failures originating from third-party financial institutions or payment providers.

Bank Transfer Payments

Where Direct Bank Transfer is offered as a payment option, payment must be received within five (5) business days of placing the Order.

Orders for which payment has not been received within this period may be cancelled automatically.

Products are not reserved indefinitely while awaiting payment.

Order processing begins only after the transferred funds have been received.

Klarna Payments

Where Klarna payment options are available, Customers enter into a separate agreement directly with Klarna.

The payment options offered are determined solely by Klarna and may vary depending on individual eligibility.

Questions relating to:

• financing
• instalment plans
• payment schedules
• late payment fees
• credit assessments

should be directed to Klarna.

Booze Bag has no influence over Klarna's financing decisions.

15. Pricing Errors

Despite our commitment to accuracy, obvious pricing errors may occasionally occur.

Examples include:

• typographical mistakes
• technical system errors
• incorrect VAT calculations
• software malfunctions
• synchronisation issues.

Where an obvious pricing error has occurred, Booze Bag reserves the right to:

• refuse acceptance of the Order before dispatch
• cancel the affected Order
• refund any payment already received in full.

Whenever possible, Customers will be informed promptly and given the opportunity to place a new Order at the correct price.

Nothing in this section limits any statutory rights granted to Consumers under mandatory Danish or European consumer protection legislation.

Fraud Prevention

To protect both Customers and Booze Bag against fraudulent transactions, certain Orders may be subject to additional verification.

Where reasonably necessary, Booze Bag reserves the right to:

• verify payment information
• request additional identity verification
• delay dispatch while verification is completed
• refuse or cancel an Order where fraud is reasonably suspected.

These measures are intended solely to maintain the security and integrity of our online store and payment systems.

Booze Bag treats all Customers fairly and without discrimination while carrying out these security checks.

16. Shipping

Booze Bag currently ships within Denmark only.

All orders are shipped using carefully selected logistics partners to ensure reliable and secure delivery.

Depending on the delivery address and the shipping option selected during checkout, orders may be delivered by one of the following carriers:

• DAO
• GLS
• PostNord
• Bring
• DHL

The shipping methods available at checkout may vary depending on location, carrier availability and operational circumstances.

For detailed information regarding shipping methods, shipping costs and delivery procedures, please refer to our Shipping Policy, which forms an integral part of these Terms & Conditions.

Order Processing

Orders are normally processed within one (1) to two (2) Business Days after full payment has been successfully authorised or received.

Orders placed during weekends or Danish public holidays will normally be processed on the next Business Day.

Although we aim to process every order promptly, processing times are estimates only and may occasionally be affected by seasonal demand, operational circumstances or events beyond our reasonable control.

17. Delivery Times

Estimated delivery within Denmark is normally:

One (1) to three (3) Business Days after dispatch.

Delivery times published on our website are estimates only and should not be interpreted as guaranteed delivery dates.

Delivery may occasionally be delayed due to circumstances beyond the reasonable control of Booze Bag, including but not limited to:

• severe weather conditions
• transportation disruptions
• public holidays
• carrier operational delays
• force majeure events.

Where significant delays occur, Booze Bag will make reasonable efforts to keep Customers informed.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an Order.

Booze Bag cannot be held responsible for delays, failed deliveries or additional costs resulting from:

• incorrect addresses
• incomplete addresses
• incorrect postal codes
• inaccurate recipient information.

If a Customer identifies an error immediately after placing an Order, they should contact Booze Bag as soon as possible.

While we will make reasonable efforts to update delivery information before dispatch, changes cannot be guaranteed once an Order has entered the shipping process.

Delivery Attempts

If delivery cannot be completed because the Customer is unavailable, the shipping carrier may:

• deliver the parcel to a designated collection point
• follow its standard delivery procedures
• provide collection instructions to the Customer.

Customers are responsible for collecting parcels within the collection period specified by the carrier.

Uncollected parcels may be returned to Booze Bag.

Where a parcel is returned because it was not collected in time, additional shipping charges may apply if the Customer requests a second shipment.

18. Transfer of Ownership

Ownership of the purchased Product transfers from Booze Bag to the Customer only when both of the following conditions have been satisfied:

• full payment has been received by Booze Bag; and
• the Product has been delivered to the Customer or to another person designated by the Customer.

Until ownership has transferred, all Products remain the property of Booze Bag to the extent permitted by applicable law.

19. Transfer of Risk

The risk of accidental loss of or damage to the Product passes to the Customer upon delivery.

Delivery occurs when the Product is received by:

• the Customer; or
• another person designated by the Customer to receive the delivery.

Where the Customer independently instructs a carrier that is not offered by Booze Bag, the risk may transfer earlier where permitted under applicable consumer protection legislation.

Lost Shipments

If a shipment has not been delivered within ten (10) Business Days after dispatch and cannot be located through the available tracking information, the Customer should contact Booze Bag.

Booze Bag will initiate an investigation with the shipping carrier.

If the shipment is officially confirmed as lost, Booze Bag will provide an appropriate remedy, which may include:

• shipment of a replacement Product, where available
• a full refund; or
• another mutually agreed solution.

Damaged Deliveries

Customers should inspect delivered parcels as soon as reasonably possible after receipt.

If a parcel appears visibly damaged upon delivery, Customers are encouraged, where possible, to:

• refuse delivery; and
• request that the carrier returns the parcel to Booze Bag.

If damage is discovered after accepting delivery, Customers should contact Booze Bag promptly and, where possible, provide photographs of:

• the damaged parcel
• the Product
• the shipping label.

This enables Booze Bag to investigate the matter efficiently and work with the shipping carrier to resolve the issue.

Partial Shipments

Booze Bag aims to dispatch each Order as a single shipment.

Because many Products are unique and available in limited quantities, partial shipments are generally not offered.

In exceptional circumstances where splitting an Order is clearly in the Customer's best interest, Booze Bag may ship Products separately at no additional shipping cost to the Customer.

Where reasonably possible, Customers will be informed before any partial shipment is made.

Sustainable Packaging

Booze Bag aims to package every Order responsibly while ensuring that Products are properly protected during transport.

Where reasonably possible, we seek to minimise unnecessary packaging materials without compromising the safe delivery of your Order.

Our packaging choices reflect our commitment to quality, practicality and responsible business practices.

Shipping Policy

Further information regarding shipping procedures, delivery services, estimated delivery times and related operational matters can be found in our separate Shipping Policy.

In the event of any inconsistency between these Terms & Conditions and the Shipping Policy, these Terms shall prevail to the extent permitted by applicable law, unless the Shipping Policy provides additional information without altering the contractual rights and obligations set out herein.

20. Right of Withdrawal

If you purchase Products from Booze Bag as a Consumer, you are generally entitled to exercise your statutory right of withdrawal in accordance with applicable Danish and European consumer protection legislation.

Unless an exception provided by law applies, you may withdraw from your purchase within fourteen (14) calendar days without giving any reason.

The withdrawal period begins on the day after you, or a third party designated by you (other than the carrier), receives the Product.

To exercise your right of withdrawal, you must notify Booze Bag before the withdrawal period expires.

Detailed instructions regarding the withdrawal procedure are available in our Returns & Refund Policy, which forms an integral part of these Terms & Conditions.

Nothing in these Terms limits or excludes any mandatory statutory rights granted to Consumers.

21. Returns

Customers wishing to return Products must follow the return procedure described in the Booze Bag Returns & Refund Policy.

Before returning any Product, Customers should contact Booze Bag through the Support page so that appropriate return instructions can be provided.

Returned Products should be packaged carefully to minimise the risk of damage during transport.

Where reasonably possible, Products should be returned:

• in their original packaging
• with all supplied accessories
• with any labels still attached
• in a condition consistent with reasonable inspection.

The absence of the original packaging does not automatically affect the Customer's statutory rights.

However, where a Product has been used beyond what is reasonably necessary to determine its nature, characteristics or functionality, Booze Bag may reduce the refund to reflect any demonstrable loss in value, where permitted by applicable law.

The complete return procedure, including return shipping arrangements and practical instructions, is described in the Returns & Refund Policy.

22. Refunds

Where a Customer is entitled to a refund under applicable legislation or these Terms, Booze Bag will process the refund in accordance with the procedures described in the Returns & Refund Policy.

Unless otherwise agreed or required by law:

• refunds will be made using the original payment method
• refunds will only be processed after the returned Product has been received and inspected, where inspection is reasonably necessary
• Customers will receive confirmation once the refund has been initiated.

Processing times may vary depending on the selected payment provider or financial institution.

Further operational information regarding refund procedures can be found in the Returns & Refund Policy and the Payment Policy.

23. Exchanges

Booze Bag does not currently offer direct product exchanges.

Customers wishing to purchase a different Product are generally required to:

• return the original Product in accordance with the Returns & Refund Policy; and
• place a new Order through the Booze Bag website.

Where an exchange request results from:

• an incorrect shipment
• a defective Product
• transport damage
• another error attributable to Booze Bag,

we will work with the Customer to provide the most appropriate solution without unnecessary delay.

Exclusions

Certain Products may not be eligible for return or exchange where permitted by applicable law.

These include, where applicable:

• personalised or custom-made Products
• digital Products that have already been supplied where the statutory right of withdrawal no longer applies
• Products specifically excluded under mandatory consumer protection legislation.

Any applicable exclusions will always be clearly communicated before the purchase is completed.

Relationship with the Returns & Refund Policy

These Terms establish the contractual rights and obligations relating to returns, withdrawals, exchanges and refunds.

The detailed operational procedures, processing times, shipping arrangements and practical instructions are set out in the separate Returns & Refund Policy.

Both documents should be read together and complement one another.

If any inconsistency should arise, these Terms & Conditions shall prevail regarding the contractual relationship between Booze Bag and the Customer, while the Returns & Refund Policy governs the operational handling of return requests to the extent permitted by applicable law.

24. Intellectual Property Rights

Unless expressly stated otherwise, all intellectual property rights relating to the Booze Bag website, its content and its Products remain the exclusive property of Booze Bag or its licensors.

These rights include, but are not limited to:

• copyrights
• trademark rights
• design rights
• database rights
• trade names
• domain names
• logos
• product names
• photographs
• illustrations
• graphics
• website design
• product descriptions
• written content
• marketing materials
• digital downloads
• other creative works made available through the Website.

Nothing in these Terms & Conditions transfers ownership of any intellectual property rights to the Customer.

Customers receive only the limited right to use purchased Products for their intended personal purpose, unless otherwise agreed in writing.

Limited Licence

Booze Bag grants visitors and Customers a limited, non-exclusive, non-transferable and revocable licence to access and use the Website solely for:

• browsing Products
• placing Orders
• obtaining customer support
• lawful personal use.

This licence does not permit any commercial exploitation of the Website or its contents.

Prohibited Use

Without prior written permission from Booze Bag, you may not:

• copy or reproduce Website content
• republish photographs or Product images
• distribute Website content
• modify any content
• create derivative works
• commercially exploit any part of the Website
• use automated systems to extract Website data
• remove copyright notices or trademarks.

Any unauthorised use may constitute an infringement of applicable intellectual property laws.

25. Trademarks

"Booze Bag", together with associated logos, branding elements, product names and visual identity, constitutes valuable intellectual property.

Unless expressly permitted in writing, you may not use the Booze Bag name, logo or branding:

• for commercial purposes
• in advertising
• in domain names
• on social media accounts in a misleading manner
• in any way that may suggest sponsorship, endorsement or affiliation with Booze Bag.

Nothing in these Terms grants any licence to use Booze Bag trademarks beyond what is strictly necessary to refer to Booze Bag in a truthful and non-misleading manner.

26. Copyright

All original content published on the Booze Bag Website is protected by applicable copyright legislation.

This includes, but is not limited to:

• product photography
• lifestyle photography
• written product descriptions
• blog articles
• instructional content
• graphic design
• logos
• website layout
• downloadable documents
• policy documents
• source content created by Booze Bag.

Unless otherwise permitted by applicable law, no part of the Website may be reproduced, stored, transmitted or distributed without the prior written consent of Booze Bag.

User-Generated Content

Where Customers voluntarily submit content to Booze Bag, including:

• product reviews
• photographs
• testimonials
• comments
• feedback

they confirm that:

• they own the necessary rights to submit the content; or
• they have obtained all required permissions.

By submitting such content, the Customer grants Booze Bag a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and distribute the content solely for purposes connected with the operation, promotion and improvement of the Booze Bag business.

The Customer retains ownership of their original content.

Where reasonably requested, Booze Bag will remove Customer-generated content unless legal or operational reasons require its continued retention.

Customer Reviews

Booze Bag encourages honest and respectful customer reviews.

Reviews should accurately reflect the Customer's genuine experience.

Reviews must not:

• contain false or misleading statements
• contain offensive, abusive or discriminatory language
• infringe the rights of third parties
• disclose confidential or personal information relating to others
• contain spam, advertising or promotional material
• include unlawful content.

Booze Bag reserves the right to moderate, refuse, edit for privacy reasons or remove reviews that violate these Terms or applicable law.

Reviews may also be removed where they:

• relate to a different product
• contain clearly inaccurate factual information
• are duplicated multiple times
• are generated by automated systems or fake accounts.

Booze Bag will never alter the substance or meaning of a genuine customer review merely because it is critical.

Constructive feedback is welcomed and helps us continuously improve our products and services.

Intellectual Property Infringement

If you believe that any content published on the Booze Bag Website infringes your intellectual property rights, please contact us promptly.

Your notification should include:

• your contact details
• identification of the material concerned
• a description of the alleged infringement
• supporting documentation where appropriate.

Booze Bag will investigate all reasonable claims and, where appropriate, remove or restrict access to the disputed content while the matter is being reviewed.

Reservation of Rights

All rights not expressly granted under these Terms & Conditions are reserved by Booze Bag.

No implied licence or permission shall arise from the use of the Website or the purchase of Products unless expressly stated in writing.

Customers may not interpret these Terms as granting any ownership, licence or commercial rights beyond those explicitly described herein.

27. Acceptable Use

The Booze Bag Website is intended to provide Customers with a secure, reliable and enjoyable online shopping experience.

By accessing or using the Website, you agree to use it responsibly, lawfully and in accordance with these Terms & Conditions.

You agree not to use the Website in any manner that:

• violates applicable laws or regulations
• infringes the rights of Booze Bag or third parties
• interferes with the operation or security of the Website
• may damage the reputation or integrity of Booze Bag.

Prohibited Activities

Without limitation, you must not:

• attempt to gain unauthorised access to the Website, its servers or connected systems
• interfere with the Website's security features
• introduce viruses, malware or other malicious software
• perform denial-of-service attacks or similar disruptive activities
• attempt to bypass authentication or access restrictions
• use automated software, bots or scripts to place Orders or access restricted areas of the Website
• scrape, harvest or systematically collect Website content or data without prior written permission
• use the Website to distribute spam, unsolicited communications or fraudulent content
• impersonate another person or organisation
• provide false or misleading information during checkout or when communicating with Booze Bag.

Fair Use

Customers are expected to use the Website in a reasonable and respectful manner.

Activities that place an unreasonable technical burden on the Website or interfere with the experience of other users may result in temporary or permanent restrictions on access.

Booze Bag reserves the right to take appropriate technical or legal measures where misuse is reasonably suspected.

28. Customer Accounts

Where customer accounts are available, Customers are responsible for maintaining the confidentiality of their login credentials.

Customers should:

• choose a strong password
• keep login credentials confidential
• notify Booze Bag immediately if unauthorised access is suspected.

Customers remain responsible for activities carried out using their account until Booze Bag has been notified of a suspected security issue.

Booze Bag reserves the right to suspend or terminate customer accounts where:

• fraudulent activity is suspected
• these Terms & Conditions are violated
• the account is used unlawfully
• continued access could compromise the security of the Website or other Customers.

29. Customer Reviews and User Contributions

Booze Bag welcomes honest feedback from Customers.

Reviews help other Customers make informed purchasing decisions and help us improve our products and services.

All reviews should:

• reflect genuine personal experiences
• be respectful
• be relevant to the purchased Product
• comply with applicable laws.

Reviews and other user-generated content must not:

• contain offensive, abusive or discriminatory language
• include defamatory statements
• contain misleading or false information
• promote third-party businesses or products
• contain spam or repetitive content
• infringe intellectual property rights
• disclose confidential or personal information relating to others.

Booze Bag reserves the right to moderate, refuse or remove content that violates these Terms, applicable legislation or the integrity of our Website.

Moderation decisions are made in good faith and are intended to maintain a respectful and trustworthy environment for all Customers.

Customer Feedback

Suggestions, ideas and feedback voluntarily provided to Booze Bag may be used to improve our Products, Website and customer experience.

Unless otherwise agreed in writing, Customers are not entitled to compensation for ideas or suggestions submitted voluntarily.

We sincerely appreciate all constructive feedback and view it as an important part of continuously improving our business.

30. Website Availability

Booze Bag aims to keep the Website available twenty-four (24) hours a day, seven (7) days a week.

However, uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur due to:

• scheduled maintenance
• software updates
• security improvements
• technical failures
• internet infrastructure issues
• force majeure events.

Where reasonably possible, planned maintenance that may significantly affect Website availability will be carried out during periods of lower activity.

Accuracy of Website Information

Although Booze Bag makes every reasonable effort to ensure that the information published on the Website is accurate, complete and up to date, occasional errors may occur.

Examples include:

• typographical errors
• pricing inaccuracies
• stock availability issues
• outdated information
• technical display errors.

Booze Bag reserves the right to correct such errors at any time without prior notice.

Corrections will not affect statutory consumer rights.

Third-Party Links

The Website may contain links to third-party websites or services for the convenience of Customers.

Such links do not constitute an endorsement of those websites or their content.

Booze Bag is not responsible for:

• the availability of third-party websites
• their privacy practices
• their security
• their content
• their products or services.

Customers access third-party websites at their own discretion.

Website Security

Booze Bag continuously works to maintain a secure online environment.

Reasonable technical and organisational measures are implemented to help protect the Website against:

• unauthorised access
• malicious software
• cyber attacks
• data breaches
• other security threats.

Customers also play an important role in maintaining Website security by protecting their own devices, passwords and personal information.

Suspension of Access

Booze Bag reserves the right to temporarily or permanently restrict access to the Website where reasonably necessary to:

• protect the security of the Website
• investigate suspected misuse
• comply with legal obligations
• perform maintenance or upgrades
• prevent fraudulent activity.

Where reasonably possible, any restriction affecting legitimate Customers will be limited to the minimum extent necessary.

Responsible Use

Booze Bag believes that a positive online shopping experience is built upon mutual trust and respect.

We therefore ask all visitors and Customers to use our Website responsibly, honestly and respectfully.

By doing so, you help us maintain a secure, welcoming and enjoyable environment for everyone.

31. Limitation of Liability

Booze Bag is committed to providing high-quality products and services and to handling every Order with due care and professionalism.

Nothing in these Terms & Conditions excludes or limits any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection legislation.

Subject to the above, Booze Bag shall not be liable for indirect or consequential losses, including but not limited to:

• loss of profit
• loss of business opportunities
• loss of goodwill
• loss of anticipated savings
• indirect financial loss

except where such liability cannot legally be excluded.

Booze Bag shall also not be liable for delays or failures caused by circumstances beyond its reasonable control, as described in Section 32 (Force Majeure).

Where liability is established, Booze Bag's liability shall be limited to the amount paid by the Customer for the relevant Product, except where a greater liability is required by applicable law.

32. Force Majeure

Booze Bag shall not be liable for any delay or failure to perform its contractual obligations where such delay or failure results from events beyond its reasonable control.

Force Majeure events include, but are not limited to:

• natural disasters
• floods
• fires
• pandemics or public health emergencies
• war or armed conflict
• acts of terrorism
• civil unrest
• strikes or labour disputes
• interruptions to transportation networks
• government restrictions
• failures affecting payment providers or logistics partners
• widespread power outages
• telecommunications failures
• cyber incidents affecting critical infrastructure.

Where a Force Majeure event occurs, Booze Bag will make reasonable efforts to minimise disruption and resume normal operations as soon as reasonably practicable.

Nothing in this section limits the statutory rights of Consumers.

33. Privacy

Booze Bag respects your privacy and processes Personal Data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Information regarding the collection, processing, storage and protection of Personal Data is described in our separate Privacy Policy.

Information regarding the use of cookies and similar technologies is available in our Cookie Policy.

Both documents form an integral part of these Terms & Conditions.

34. Governing Law

These Terms & Conditions and any Agreement concluded between Booze Bag and the Customer shall be governed by and interpreted in accordance with the laws of Denmark.

Where mandatory provisions of European Union consumer protection legislation apply, those provisions shall prevail to the extent required by law.

Nothing in these Terms deprives Consumers of any mandatory legal rights available under applicable legislation.

35. Dispute Resolution

Booze Bag values open communication and aims to resolve any concerns quickly, fairly and amicably.

If you have a complaint or dispute relating to an Order, we encourage you to contact us first using the contact details provided in these Terms.

We will make every reasonable effort to resolve the matter through constructive dialogue.

If a dispute cannot be resolved directly, Consumers may have the right to submit the matter to the competent Danish consumer dispute resolution body or another competent authority, where applicable.

Consumers residing within the European Union may also have access to alternative dispute resolution mechanisms available under applicable legislation.

36. Severability

If any provision of these Terms & Conditions is held to be invalid, unlawful or unenforceable by a competent court or authority, that provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable.

If modification is not possible, the relevant provision shall be deemed severed from these Terms.

The remaining provisions shall remain in full force and effect.

37. Entire Agreement

These Terms & Conditions, together with the documents expressly incorporated by reference, constitute the entire agreement between Booze Bag and the Customer relating to purchases made through the Website.

The following documents form part of this Agreement:

• Privacy Policy
• Cookie Policy
• Shipping Policy
• Returns & Refund Policy
• Payment Policy.

These documents should be read together and complement one another.

In the event of any inconsistency, these Terms & Conditions shall prevail with respect to the contractual relationship between Booze Bag and the Customer, unless mandatory legislation requires otherwise.

38. Changes to These Terms

Booze Bag reserves the right to amend these Terms & Conditions from time to time.

Any updated version will be published on our Website together with:

• the document version
• the date of the latest revision
• the effective date.

Changes will apply only to future Orders unless mandatory legislation requires otherwise.

Customers are encouraged to review these Terms periodically before placing a new Order.

39. Contact Details

If you have any questions regarding these Terms & Conditions, or if you require assistance with an Order, please contact us.

Booze Bag

Ammendrup Park 91

3200 Helsinge

Capital Region of Denmark

Denmark

Email: info@booze-bag.dk

Telephone: +45 42 46 88 39

Support: https://booze-bag.dk/support

We are committed to providing helpful, professional and timely customer support.

Final Statement

Thank you for choosing Booze Bag.

Our goal is to create products that are as enjoyable to give as they are to receive, while providing a shopping experience built on trust, transparency and craftsmanship.

These Terms & Conditions have been prepared to clearly explain the rights and responsibilities of both Booze Bag and our Customers.

Should you have any questions, we are always happy to assist you.

We sincerely appreciate your trust and look forward to welcoming you back to Booze Bag.

Document Information

Document Title: Terms & Conditions

Document Version: Version 2.0

Document Owner: Booze Bag (Sole Proprietorship)

Business Registration: A CVR number will be published once applicable.

Language: English

Applicable Law: These Terms & Conditions are governed by the laws of Denmark and applicable European Union consumer protection legislation.

Nothing in these Terms limits or excludes any statutory rights to which Consumers are entitled under mandatory law.

Related Documents:

• Privacy Policy
• Cookie Policy
• Terms & Conditions
• Shipping Policy
• Returns & Refund Policy
• Payment Policy